Customer Service Center

Request for Service

To request service on your system, call 877-577-5591 ext. 3 or contact the Shiver Security team online.

Please note that requests submitted online after business hours will not be received until the next business day.

If this is an emergency, please call 877-577-5591 ext 2.

Contact Information

Our General Contact Information

Use the different options below to help take care of any of your needs. If you don’t see what you need, send us an email at or give us a call!

Toll-Free:   800-875-7301
Dayton Office:   937-228-7301
Dayton Fax:   937-228-2573
Cincinnati Office:   513-719-4000
Cincinnati Fax:   513-719-4050
Central Monitoring Station:   800-875-7301 ext. 0
Service:   800-875-7301 ext. 3
Installation:   800-875-7301 ext. 9
Accounting:   800-875-7301 ext. 6
Sales:   800-875-7301 ext. 4